Survey on Our Services

The Board is conducting a customer satisfaction survey. Your opinion is important. Please take a moment to complete this brief questionnaire. Your response to Oregon Surveys will remain anonymous.

(1)

Have you had any contact with the Board during the past year?

Yes

Not Sure

(2)

If yes, what was the purpose of your contact with the Board? (You may check all that apply.)

Licensing

Inspection

Background Investigation

Complaint Investigation

Policy, Practice, Compliance Questions - Technical Assistance

Consumer Information

General Information

Other

(3)

TIMELINESS
How do you rate the timeliness of services provided by the The Oregon Mortuary and Cemetery Board?

Excellent	Good	Fair	Poor

Don't Know

(4)

ACCURACY
How do you rate the ability of the Board to provide services correctly the first time?

Excellent	Good	Fair	Poor

Don't Know

(5)

HELPFULNESS
How do you rate the helpfulness of the Board employees?

Excellent	Good	Fair	Poor

Don't Know

(6)

EXPERTISE
How do you rate the knowledge and expertise of the Board employees?

Excellent	Good	Fair	Poor

Don't Know

(7)

AVAILABILITY OF INFORMATION
How do you rate the availability of information from the Board?

Excellent	Good	Fair	Poor

Don't Know

(8)

OVERALL SERVICE
How do you rate the overall quality of service provided by the Board?

Excellent	Good	Fair	Poor

Don't Know

(9)

How does the service you received from the Board compare to that provided by other states?

Excellent	Good	Fair	Poor

Don't Know

Do you have any additional comments?